Delivery & Returns policy
Delivery
After receiving your order confirmation email, it typically takes 2 to 4 business days (excluding weekends and holidays) to process your order. Once your order has been shipped, you will receive another notification.
Domestic Shipping Rates and Estimates
The cost of shipping for your order will be computed and exhibited during the checkout process.
If your order totals over £30 and is being delivered within the UK, you can take advantage of our complimentary local delivery service. Our deliveries are scheduled from Monday to Friday starting at 9:00 am. You will be notified via text message on the day of our arrival, using the phone number you provided during checkout.
You are entitled to cancel your order within 14 days without giving any reason for doing so.
The deadline for canceling an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail cori.b@zionox.com
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 14 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
Blaenau Gwent 5 Pen Y Parc NP23 6WF
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Delivery & Returns policy, please contact us by e-mail cori.b@zionox.com